Customer Service Training Programs

Because every customer counts.

How Important Is Great Customer Service?

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of customers won't do business with a company again after one negative experience

%

of unhappy customers whose problems are resolved are willing to buy from a business again

%

of customers fall in love with a brand because of friendly customer service representatives

How Do Our Customer Service Training Programs Help?

Our modern approach makes training customer service reps easier and faster than ever, all while ensuring they’re prepared to provide the best customer experience possible. 

Increase Rep Confidence

Investing in great customer service training boosts rep confidence and better prepares them to assist customers.

Happy, engaged employees are more productive, efficient, and stay in their roles longer – all things your customers value in a service rep.

Spend More Time Helping Customers

Your reps are most valuable when they’re helping customers, not sitting in a back room for hours completing training.

Our customer service training programs use short bursts of on-demand content like video, eLearning, and game-based reinforcement, so your reps spend less time training and more time helping customers.

Increase Customer Satisfaction

The best customer service training programs should do one thing: prepare reps to create life-long customers.

By equipping your reps with the right knowledge, skills, and behaviors, they’ll not only retain your current customers, they’ll create brand evangelists.

Create a Competitive Advantage

By 2020, 89% of companies will compete on customer experience alone.

Train your reps to create a consistent customer experience throughout the entire customer journey. This builds rapport and trust, which leads to more opportunities to up-sell and cross-sell.

Customer Service Training Topics

Our customer service training is tailor made for your brand and business goals. Programs typically include the following topics.

Active Listening

Showing Empathy

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Probing Questions

Building Rapport

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Adding Value

Communication Skills

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Positive Language

Problem Solving

“We absolutely love the attention-grabbing aspects of [our training] videos. Each one does an excellent job of getting our point across, and they often add a little humor to keep the viewer entertained. They did a great job of demonstrating common interactions and dialogues.” Co-Founder

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See It In Action

Send us a short note to get more information and see examples of our customer service training. Our team is standing by.