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Our Story

We started Unboxed to help companies use technology to get the best from their employees and the most from each customer encounter. In our combined forty-some years of retail experience, we saw how technology could both intimidate and empower people. We set out to make technology a servant rather than a master—to create hi-tech tools that would help people work smarter.

Whether we’re helping an employee understand a nuanced behavior or teaching a consumer about a complex product, we try to do what great teachers have always done—reduce confusion, increase confidence, and motivate people to make the best choices.

Our Mission

We contribute to the world by creating new ways to educate and empower people.

Actually, we prefer to think that this mission chose us. After years of practicing the best ways to engage customers and employees while achieving the highest levels of satisfaction and performance, we knew we had something to share with the world. This was no accident. Whether it was planets aligning, Mayan calendar predictions, or some higher power, we knew we had learned something special. We found that whenever we educate and empower someone, we give him or her a gift. More specifically:

When we educate an employee or a customer we give knowledge. This could be the knowledge to make an informed decision, the knowledge to answer a question, or the knowledge to succeed and grow as an individual.

When we empower an employee or a customer we give confidence. This could be the confidence to greet a customer, the confidence to lead a new team, or the confidence to make a purchase decision.

Our Core Values

Whether you’re working with an Unboxed team member or working with a client, each interaction is guided by a lot of REST:

  1. Respect—Unique strengths and opinions inspire innovative products and creative solutions.
  2. Excellence—Always deliver the highest quality products and never compromise your standards.
  3. Simplicity—We are masters at making the complex simple.
  4. Trust—Trust is built one interaction at a time and we’ll work hard to earn yours.